Return Policy

REFUND/EXCHANGE POLICY:

Please understand that everything in my shop is dyed and/or designed for you at the time an order is placed. Therefore, I cannot offer returns or exchanges... UNLESS there is a defect, in which case I will be happy to make an exchange for the same product and size.

TRY BEFORE WE DYE SERVICE:

Although my shoes fit pretty true to size, if you have any concerns regarding what size to order I highly recommend that you also purchase the "try before we dye" option. It costs only an additional $25.00. The way it works is that I send you a pair of shoes in the size you would like before I dye or design them so you can try them on for size. You return them to me (at your expense) and let me know if this size works, or if you would like a different size for your final pair. You have the security of knowing that you have ordered the correct size for your beautiful shoes.

Try before you buy shoes need be mailed back to me within 7 days of receipt (I do not need to have them back in 7 days, I just need them put in the post within 7 days of you receiving the shoes). I suggest USPS Priority Mail, same packaging they arrive in is the cheapest method. 

CANCELLATION POLICY

Cancellations requests are accepted within an hour of purchase will be refunded minus a $15.00 administrative fee.

CANCELLATION POLICY AFTER TRYING ON THE TRY BEFORE WE DYE SHOES:

The try before we dye service is meant to be a courtesy service to make sure that you are ordering the correct size shoe only.  If a pair of try before we dye shoes are shipped back to me within the 7 days of the customers receipt, and the customer decides to cancel the original order, the customer will receive a refund, minus 30% of the original order. Try before we dye shoes with a postmark date beyond the 7 days of customer's receipt, unless previously authorized by me, are subject to no refund on the order.

Shoe sizes are in US sizes. Please contact me if you need to convert sizes from another county before ordering. 

**Please remember colors may look different on your computer so we encourage requesting a color swatch from us before we dye your shoes to make sure you are picking the correct color. Please also note that some materials do not take the dye the same (silk) so there may be variations in color.